Questions about products and orders

How can I search for a specific product in the store?

To search for a product, please use the existing search module at the top of the site. Enter the information you are looking for, and if it is found on the site, you will be shown a list of compatible results.

I am a legal entity. Can I buy?

Yes, Termix.ro (termix.ro) honors the orders of legal entities. In order to receive the fiscal invoice with the company's data, please enter the data that will be requested at registration or during the order process.

How do I proceed if I want the delivery to be made to an address other than the one specified in my customer account?

In this situation, during the ordering process, you will have the option to enter the information corresponding to the desired delivery address.

Client account administration
I forgot my account password. How do I proceed?

If you do not remember your account password, please use the Recover Forgotten Password option, available on the Account Access page.

What do I do if I want to change my account data?

To change the data in the client account, please log in to your account and then access the Account Update option, available in the My Account section.

Do I need an account to be able to buy?

To shop on this site, you need to create a user account. It can be created even after you have added the desired products in the Shopping Cart.

Can I change a placed order?

If you want to modify an order, please contact us using the contact form on the site. Please also specify the order ID, which you can find in the Order History section.

Can I find out about previous orders?

You can consult the order history made on the site, accessing the Order History section.

General questions
I want to buy a product that is not in stock. How do I proceed?

For more information about product availability, please contact us using the contact form on the site.

I want to obtain additional information, which is not found on the site. How do I proceed?

In this case, please contact us using the contact form.